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Sept. 1, 2017

Hospice Receives 'Premier Performer' Award -

Oswego County Hospice Program Ranks Among Top 5% in the Nation

OSWEGO COUNTY - The County Health Department's Hospice Program ranks among the top 5 percent in the nation in a recent survey measuring caregiver satisfaction and quality of patient care, County Legislator John Proud, chairman of the County Legislature's Health Committee, announced today.

Oswego County Hospice has recently received the "Best Hospice Caregiver Satisfaction Award" for its ranking in the top 5 percent in the Strategic Healthcare Programs' national Consumer Assessment of Healthcare Providers and Systems (CAHPS) hospice survey benchmark.

The program acknowledges hospice providers that consistently provide high quality service to families and caregivers of patients receiving hospice care. Award recipients are determined by their rankings among more than 1,500 hospice providers throughout the nation. The rankings are based on surveys through family members whose loved ones received hospice services.

Providers that rank in the top 5 percent in the nation receive the "Premier Performer" award.

The 47-question survey is used to compare hospice agencies across the U.S. on several quality of care measures. Consumers may use the survey results to compare hospice care at https://www.medicare.gov/hospiceCompare/, a website administered by the Centers for Medicare and Medicaid Services. Oswego County Hospice is ranked well above the national average in all seven quality of care categories. The local hospice program ranked at 100 percent in three of the categories, and at 98.5 percent in three others. The lowest score it received was 94.4 percent.

"The Oswego County Hospice team has provided outstanding care to our residents since 1989. Their recognition is well-deserved," said Legislator Proud. "This dedicated team is made up of nurses, home health aides, medical social workers, volunteers and other professionals who provide vital and compassionate care to county residents and their families at a critical time in their lives."

Hospice providers are required to contract with an approved survey vendor and to provide patients' caregiver contact information to the vendor. The survey covered results from Sept. 30, 2015 to Oct. 1, 2016.

Any Oswego County resident who has been diagnosed with an advanced illness, who is not receiving aggressive or curative medical care and who wants to improve their quality of life, is eligible for hospice services through the Oswego County Health Department.

Vera Dunsmoor, Supervising Public Health Nurse for the County Health Department, said Oswego County Hospice is the only certified hospice based in Oswego County.

"Our hospice team consists of local residents providing services to residents," said Dunsmoor. "We work closely with our patients' physicians to address the physical, psychological, spiritual and social concerns of our patients and their families. In addition to providing care, hospice teaches family members the skills they need to assist the patient, and prepares them for changes in the course of the patient's illness."

In addition to Legislator Proud, members of the Health Committee are Legislators James Karasek (District 22, Granby), committee vice chairman; Frank Castiglia Jr. (District 25, Fulton); Heather DelConte (District 18, Volney); Margaret Kastler (District 1, Sandy Creek); Morris Sorbello (District 23, Granby); and Terry Wilbur (District 21, Hannibal).

For more information about the Oswego County Health Department's Hospice Program, call 315-349-8259 weekdays between 8:30 a.m. and 4 p.m. or visit oswegocounty.com/health/hospice.html.

For information on the caregiver surveys go to https://www.shpdata.com/ and https://www.medicare.gov/hospiceCompare/.


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